Support Center

Crashing on Launch

Last Updated: Feb 19, 2017 08:42PM PST
If Pocket Frogs crashes immediately after opening, this is likely caused by a poor internet connection.  Pocket Frogs doesn't require an internet connection but if it detects one it will try to connect to the server to check for gifts, backups and video ads (for free potions/stamps). If the connection is poor, the app will experience and error and crash.  Fortunately it only does these checks on launch so you can disable wifi (or turn the device on airplane mode) temporarily, then open the Pocket Frogs app and then you can re-enable your internet connection while you play.   
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