Support Center

Game Frozen

Last Updated: May 13, 2013 03:36PM PDT
Force closing the app or turning your device off and back on should resolve this issue.

To force close an app on an iOS device, from your device's home screen double tap the home button. A bar should pop up showing all the apps you have recently used. Tap and hold down one of the apps until they begins to jiggle. Then you can click the red circle that appears in the top left corner of the app you wish to close.

All of our apps are designed to be playable offline or online but you may notice crashing or freezing if your device has poor internet connection at the time.  When your device detects that it has no internet it relays this to the app so that it wont look for it.  Yet when the device tells the app that is has internet and it really doesn't, this can cause an issue as the app attempts to connect and cannot.  We are working on optimizing our apps for these situations.
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