iOS users:To restore your non-consumable purchases (VIP package, Babyproof Kit, Express Mailbox), go the the Pocket Frogs menu and into Settings and tap the Restore Purchases button. You need to be logged into the same iTunes account used for the original purchase.
Android users:Your non-consumable purchases (VIP package, Babyproof Kit, Express Mailbox) will be restored automatically when you install Pocket Frogs as long as you are logged into the same Google Play account used for the original purchase. If the in app purchase is not crediting, ensure you are logged into the correct Google Play account and re-launch the app to signal the store to try again.
For further assistance with restoring purchases please Contact Us and include your Pocket Frogs friend code and proof of purchase.