Support Center

Pocket Frogs

  • Unable to Update Pocket Frogs to version 2.0+ (Game Transfer Info)

    In order to support Pocket Frogs in the latest version of iOS we can only support devices running iOS 4.3 and ...

    Nov 03, 2015 09:49PM PST
  • Support for Devices Running iOS 4.3 or Older

    In order to support Pocket Frogs in the latest version of iOS we can only support devices running iOS 4.3 and ...

    Jan 20, 2014 09:31PM PST
  • Restore In-App Purchase

    To restore non-consumable in-app purchases like the Babyproof Kit or Express Mailbox you can redownload them f...

    May 13, 2013 09:06PM PDT
  • Pocket Frogs for Android

    Pocket Frogs is no longer available on the Android platform. We have no current plans to port the iOS version...

    Oct 04, 2015 09:20PM PDT
  • Unable to View or Gift to Neighbors

    There have been several reports of an inability to load neighbors for gifting or viewing since iOS 8. The del...

    Feb 13, 2015 11:24AM PST
  • Why Remove Plus+?

    Plus+ was removed in version 2.0 because it is no longer being supported by the developer. We were unable to ...

    May 13, 2013 09:06PM PDT
  • Frogs Turning Back Into Eggs

    All habitat frogs turning back into eggs is caused by the time and date settings on your device changing from ...

    Jun 25, 2016 08:26PM PDT
  • Error Retrieving Weekly Sets

    There are 2 things that can cause you to get an error message when trying to get a new weekly set. If you...

    Feb 05, 2014 04:17PM PST
  • Can't Find New Frogs

    In Pocket Frogs 2.0 we added many new frog breeds. The new frogs are unlocked as you level, up to level 32 an...

    May 13, 2013 09:06PM PDT
  • Request for More Habitats

    15 habitats plus a nursery is the max number of habitats in the game. We cannot add more habitats without cau...

    Nov 24, 2014 08:24PM PST
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